Effective Date: June 28, 2023
Thank you for choosing The NK Method ("we," "us," or "our") for your fashion design online courses. This Refund Policy outlines our guidelines and procedures regarding refunds for purchases made on our website (www.thenkmethod.com).
1. Refund Eligibility
We strive to provide high-quality online courses that meet your expectations. However, if you are unsatisfied with your purchase, we offer a refund under the following circumstances:
Technical Issues: If you encounter persistent technical issues that prevent you from accessing or utilizing the course materials, despite reasonable attempts to resolve the problem.
Dissatisfaction with Content: If the course content does not meet your expectations and you can provide specific feedback regarding the areas of concern. Please note that general dissatisfaction or a change in personal circumstances alone may not be sufficient grounds for a refund.
2. Refund Process
To request a refund, please follow these steps:
Contact our customer support team within 48 hours of your purchase, providing the order details and a brief explanation of the reason for your refund request.
Our customer support team will review your request and may require additional information or clarification.
If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account.
3. Non-Refundable Items
The following items are not eligible for a refund:
Completed Courses: Once you have accessed a course, refunds will not be provided.
Promotional Offers: Refunds will not be granted for courses purchased as part of a promotional offer, unless specifically stated otherwise.
4. Exceptional Circumstances
In exceptional circumstances, we may consider refund requests outside the scope of this policy, such as in cases of technical failures on our end or if required by applicable laws. Such requests will be evaluated on a case-by-case basis.
5. Changes to Courses or Pricing
We reserve the right to make changes to our course offerings, including course content, instructors, and pricing, at any time without prior notice. These changes do not entitle you to a refund, except as stated in this Refund Policy.
6. Contact Us
If you have any questions, concerns, or need assistance regarding our refund policy, please contact our customer support team using the information provided below.
We recommend reviewing this Refund Policy before making a purchase. By purchasing our online courses, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
Please note that this Refund Policy is subject to our Terms and Conditions and applicable laws and regulations.